.png)
Once your project is completed, our Warranty Department takes over with the same level of rigor and attention applied from day one.
Because after delivery, your project continues to live.
We support it daily to ensure quality, durability and your peace of mind.
Where others stop, we remain fully committed.
Altea opens a new era for warranty
Once your project is completed, our Warranty Department takes over with the same level of rigor and attention applied from day one.
Because after delivery, your project continues to live.
We support it daily to ensure quality, durability and your peace of mind.
Where others stop, we remain fully committed.
The Serenity+ Warranty Commitments
Post-delivery space management, redefined.
Response within 24 hours and intervention scheduled within one week.
Full management of snagging items, corrective actions, additional requests and ongoing maintenance requirements.
Tailor-made maintenance contracts and reports
Ergonomic workplace assessment
No stress. No complexity. 100% peace of mind.
The Serenity+ Warranty, exclusively by Altea DB
Customer Support & Service
A single point of contact, a real-time tracking platform and direct access to experts for responsive, personalized support with full traceability.
Technical Leadership & Expertise
Coordination of interventions, regular audits and expert recommendations to ensure high-performing, compliant spaces supported over time.
Simplicity & Clarity
A clear, easy-to-understand offering with a defined scope, enabling confident decision-making.
Flexible & Scalable Support
Proactive monitoring, customized options and adaptive coverage designed to evolve with your business.
Technical Leadership & Expertise
Coordination of interventions, regular audits and expert recommendations to ensure high-performing, compliant spaces supported over time.
Customer Support & Service
A single point of contact, a real-time tracking platform and direct access to experts for responsive, personalized support with full traceability.
Flexible & Scalable Support
Proactive monitoring, customized options and adaptive coverage designed to evolve with your business.
Simplicity & Clarity
A clear, easy-to-understand offering with a defined scope, enabling confident decision-making.
Technical Leadership & Expertise
Coordination of interventions, regular audits and expert recommendations to ensure high-performing, compliant spaces supported over time.
Customer Support & Service
A single point of contact, a real-time tracking platform and direct access to experts for responsive, personalized support with full traceability.
Simplicity & Clarity
A clear, easy-to-understand offering with a defined scope, enabling confident decision-making.
Flexible & Scalable Support
Proactive monitoring, customized options and adaptive coverage designed to evolve with your business.
Esplanade de Pont-Rouge 9A, 1212 Lancy, Switzerland
207 rue de Bercy, 75012 Paris, France
© 2026 by Altea DB. Built on Wix Studio
Esplanade de Pont-Rouge 9A, 1212 Lancy, Switzerland
207 rue de Bercy
75012, Paris, France
© 2026 by Altea DB. Built on Wix Studio
A custom-made digital tool
Basé sur notre outil Softr, il permet un suivi simple, intuitif et transparent de votre projet
An automated process
compléter
Human support
A team entirely dedicated to monitoring your project
Esplanade de Pont-Rouge 9A,
1212 Lancy, Switzerland
207 rue de Bercy, 75012 Paris, France
© 2026 by Altea DB. Built on Wix Studio